Frustrations with Money Mart Titanium Plus Prepaid Visa

The Titanium Plus Prepaid Visa from Money Mart was recently recommended to me.  This post is about my experiences with Money Mart and the Titanium Plus Visa card and the frustrations I faced dealing with Money Mart and their Customer Service department.

The card was easy to get and is easy to load.  A trip to my local Money Mart, answer a few security questions, give them some cash, and viola!  A card is issued.

Several purchases were made with the card.  Then I tried to make a purchase and received a notification that there were insufficient funds.  One would think that the remedy for this would be to go back to the local Money Mart store and top up the card.  I was wrong.

I did make a trip back to Money Mart where I gave them $75.00 to cover a purchase of $53.00.  Back at the computer I was again told there were insufficient funds.  I log into my Titanium Plus account and find there are two pending authorizations or holds on the card for the amount I wanted to charge and still not enough money to complete the transaction.  This is where the nightmare begins.

The image below is a screen shot of Money Mart Policy as taken directly from the Titanium Plus web site.  It clearly states that authorization removals under $100 can be removed over the phone.

Money Mart: Authorization removals under $100 can be done over the phone
Money Mart: Authorization Removals Policy (click to enlarge)

I call the toll-free number on the back of my Titanium Plus card and spend over 30 minutes on hold.  Finally I get to speak with a woman I will call Laura.  Laura tells me that she is not able to remove authorizations over the phone and that I must have the merchant fax Money Mart a release form.  She offers to e-mail me a release form to forward to the merchant.  I accept.  Laura is the type of person who is all yap and no listen.  It took me nearly ten minutes to sort out with her what exactly my concern was.

In frustration, I ask to speak with a supervisor.  After more time on hold, I am put in contact with Jennie.  Jennie tells me that she is unable to help me beyond the little that Laura has already done.  She does provide me a tip in that one of my options is to contact the Better Business Bureau and confirms that Policy as outlined on the web is different than what Customer Service can really do for me.

Thanks to spending over 30 frustrating minutes on hold and another twenty minutes with two people who are unable to to resolve my problem quickly, I have to wait another day.  The merchant is now closed.

The next day I talk with the merchant who is very helpful.  The fellow I spoke with is fine with me sending him the release form, filling it out, and faxing it to Money Mart.  He does this and I wait, checking my Titanium Plus account online every half hour or so for funds to be released.

I receive a telephone call from a client and am out for a few hours.  When I get back, I check my Titanium Plus account and funds still have not been released.  I call Customer Service and spend another 40 minutes on hold.  Finally I am able to speak with Matt.  He tells me that the fax was received but is missing the Merchant ID number.  The merchant is now closed so this again will have to wait one more day.

[This section will be updated as events unfold.]

Money Mart consistently over promises and under delivers.  Customer Service does not understand the urgency of helping clients and/or is understaffed.  Later I discover that I am being billed $1.50 for each call I make to Customer Service.  This only adds to my frustration.

Over all, Customer Service have been extremely frustrating to deal with and I do not recommend doing business with Money Mart or using their Titanium Plus Visa.  I have applied for a BMO Prepaid Travel Mastercard.  Once I have had the BMO card for a while and am satisfied, I will be canceling the Money Mart card.

I welcome comments, especially if you have experience with Money Mart and their Titanium Plus Visa.

http://www4.bmo.com/creditcards/prepaid/0,4978,35649_78277469,00.html

92 thoughts on “Frustrations with Money Mart Titanium Plus Prepaid Visa”

  1. My card had 44 someone tried to take 75 twice cant get anone to help with this card i think its ripoff

  2. Just letting you all know if you have a login account it doesn’t cost anything to check it. Yes when you call in its 25 cents or something in Canada to check it on phone, but what you expect for getting it so easily. If you need something quick it works. If you want or have money or I’d to ge5 real bank account do it absolutely. But if you want something Fast This is the way to go. And I deal with great people at money Mart, maybey you should go in and talk to an employee I have had mine for 3 years never a problem, but once again why complain about something you get quick and easy, if you want a bank card go get one no one is holdinG you back obviously To have a bank card is better.

  3. Good fro you for posting this, i think you are helping expose some underhanded policy’s and hopfully preventing people allot of grief.

  4. This is the worst reloadable card to use. they have a bunch of hidden fees that they don’t tell you about. They add all monthly fees together and the minute u upload money they take it all and say its outdated fees when i wasn’t even using the card… very unsatisfied. People at money mart know nothing about the card either very unhelpful.

  5. Hi everyone I been reading all this coments because I’m stuck and I have nothing better to do just seating down in a house of my friend , because I can not have access to my money the I load in my prepaid my titanium mastercard. ( no wasn’t my fault) I call the titanium Mastercard office 3 day in advance for make sure my card is going to be ok to use it before I start my trip . Well my vacation trip is for go from Vancouver canada, Mexico distrito federal puerto vallarta, guadalajara , guadalajara, puerto vallarta, distrito federal, guatemala , and going back , guatemala distrito federal, vancouver canada the little problem estar in mexico I like to enjoy a really nice Mexican tacos in the airport on mexico Df. And I ask for the bill I try to paid with my card and didn’t work well I though may be somthing wrong with the card .
    So I call the titanium Mastercard and they say to me it’s nothing wrong with my card , the I have more the enough money ( I already new that I’m the one load my card before the trip ) . Well the little problem became bigger when I get to Puerto vallarta and I go to the hotel my card didn’t work again I spend more the 1 hour over the phone and guess what my call get disconnect, I have to call back and after another 48 min whating somebody came to my help and I I esplaind what happen an the answer was the my card was locked and the guy on the phone he unlocked for me well we hang up and I go to the hotel again the card didn’t work, I have to go to a really cheap motel paid cash , no air conditioning, well I have to go to Guadalajara and I have to purchase a air ticket, and guess what happened yes yes didn’t work again I call to the card office what almost 1 hour again and all they tell me the some times they not do business with some places and I ask if I can get money from atm machines the say O YES NOT A PROBLEM hahahahahahaha was I joke the I didn’t the I didn’t laugh about it because I dont have no to much cash on my ,
    I spend my Canadian dollars to buy the air fare, and now I’m stuck I feel so embarasarse borrow money from my friends and family I dont even have money to invite them to an icecream. Just waiting for my way back I cant go nowhere. THANKS TITANIUM CARD for all the uncomfort all the inconvenience, frustration, embarrassment moment the I have in the restaurant with my family when I have to pay for the meal and my family ending paying and all the bad time the I have in my vacation trip ….

  6. Hello. I seem to be having a similar problem now with a Mytitanium prepaid Master Card from Moneymart. I made a purchase online for $70.64 with Walmet; the funds disappeared from my balance without any debit shown to account for the disappearance; the funds were taken “on hold” pending completion of the sale. My balance available on the card excluding the amount on hold was 173.42
    In the meantime, I cancelled the purchase. Walmart refunded the 70.64, it showed up as a credit on my card. However, the BALANCE on my card shrank to 164.57, but there was still no debit to explain it, and I had not shopped and there was nothing else pending. I should have had a balance of 244.06 after the Walmart refund!

    It has been DAYS since I began to call the MyTitanium toll-free line trying to get an explanation. I can’t get through the lines. There’s an “unusually long wait” because of Covid. I’ve hung online three times now, for an hour at a stretch to no avail. And here’s the next clinker. For every time I merely DIAL their toll-free and wait online and never get answered, MyTitanium is automatically BILLING me 25c, as though I had spoken to someone when I haven’t at all. I’ve racked up 4 charges of 25c in the past week, still can’t get through to find out WHY my account has been ROBBED of so much money without any debit(s) to show for it. Frankly, fed up. I subscribed to this card because Bank of Montreal’s Mosaic card was a major aggravation, always withholding double the funds required for any purchase, however small, to the point of embarrassment. And now, I see Mytitanium cards are no improvement.

    I have also had one horror story after another with Mytitanium cards being rejected for no apparent reason, even AFTER the funds had been taken off. Initially, years ago, I had the MyTitanium VISA card. I purchased one year’s web hosting for $180.00 USD. The web host got the money, while online in a chat with me; and seconds later cancelled the sale without explanation and hung up on me. I had to wait a week for my funds to reappear on my card.

    This year, I shopped for two laptops at Amazon. The machines had been promoted to me in my email account. I had more than enough funds to pay for the two machines. Amazon took the money; then without any explanation REVERSED the sale, pretending they had NOT been paid; and began to obstinately accuse me (by implication) of using a card that was not MINE, i.e., a stolen card; but not any ORDINARY stolen card. Amazon accused me of using a bank-issued real credit card that did not belong to me, and obstinately demanded that I produce a “recent bank statement” with my card number, address and phone number on it. Of course, we don’t get those with Titanium cards. Not only does the Amazon system instantly detect the kind of card used to pay, i.e., it can even distinguish a “gift card” — (I was on hold with Titanium while writing this: after an HOUR of waiting again, for which I’ve been billed another 25c the minute I dialed, a pre-recorded male voice announced, “We’re sorry, our system is currently DOWN, please try again later”) — okay, so the Amazon system KNOWS precisely what kind of card is involved, yet the STAFF at Amazon, the invisible staff who reversed my sale and CANCELLED my purchase of two laptops, continued to pretend, for the next two weeks that I was in touch, that this was a STOLEN genuine “credit” card and REFUSED to accept proof from me that (1) I had frequently used the same card to buy books from them, I even photographed a book that arrived in the middle of this accusation and had been paid for on the same good card; (2) scans of the card front & back to prove it’s a Prepaid Titanium with cash on it, and print-screens of the inside of my account online, because there is no statement. In the end, MyTitanium REFUSES to account for this damaging anomaly, refuses to clear my name, and AMAZON has blackballed my name and address, thus banning me from shopping online at Amazon. So, Titanium cards: I don’t recommend them, unless you want to falsely criminalized for using one; and the irony is, Moneymart proomotes these cards as a way to avoid criminality. The titanium-amazon screwup moreover has all the hallmarks of deliberate harassment by Titanium clerks. And I say that because I also had substantial harassment from these people while Titanium was maintaining an online chat service inside each account. I mean real harassment. So, if their hirees take a dislike to you for any reason, you can experience very serious problems with your card that appear to be generated specifically by some of these people interfering to sabotage your purchases for their own amusement.

    There must be a better way than Mytitanium. I have even tried Vanilla MasterCards and Visas, but also had screwups, with my $200 paid for a VISA gift card frozen and unuseable despite calls and complaints.

    In this day and age, you would think there would be something available that is reliable and tamper-proof against back-end staff members screwing somebody they dislike.

    1. I fully agree I was just on the phone they told me my card was compromised and they had to send me anouther card. Wright when I just added $45 funds to the card. Then told me the card would take 30 days to arrive. So they took 12.99 for fees and there gunna take 12.99 as Iam waiting for my new card. This is fangdangling@its finest I had enough of paying for a card witch I can’t use anf to top it off I call back and tell them I want to cancel my my account and card they tell me there a 9.99 cancellation fees this has me speech-less and I can’t believe they get away with this so I basicly just gave them 45 dollers

  7. Try this one on folks….

    I requested a new Titanium card as mine had expired. I was told it would be 3-5 business days until I receive it in mail. I gave it 2 weeks, walked into the store and told them ‘my card is expired and I had requested a new one 2 weeks ago and I still haven’t gotten it in mail”
    I explained my tax return is being deposited onto the card, I need to check the balance but card is expired”. He says ” no problem, I can swipe your card and check for you”. He swipes the expired card and says ” sorry, we’ve been having issues with these Titanium cards and I can’t get your balance or even pull up your client profile”.

    So I said, “well can I get a new card now instead of continuing to wait for the mail as its already been 2 weeks?’. He tells me no there’s no point to that because one is already on the way”
    2 more weeks have gone by now so its been a full month since requesting a new card and waiting to see a balance as I’m still waiting on a tax return. I call the store and was told I haven’t received a new card because I” HAVE TO call the number on the back of the card to request one, not just ask them over the phone for one like I did 4/weeks prior”
    So it’s now been 4 weeks so I walk back into the store where I was 2 weeks prior and told them the number on the back ” does NOT offer an option to request a new card so I’m here now give me a card now please” he says he cannot, and he will call straight through to “headquarters” to ask for a new card himself, and to check balance”.
    My tax return DID get deposited onto the card but because the card is expired I have to now wait 10 business days for a new card. I asked if I could plz make a withdrawal as I’m IN STORE with all my ID. He said ” because card is expired and they are having issues with them, he can not pull up my file and allow a withdrawl.”. I have to wait until new card eventually gets mailed to me in order to access my own money!!!
    So essentially because their card is giving them issues (expired or not) they haven’t been able to access ppls accounts and cannot do business with me until I get a new card. Keep in mind, my refund was deposited but it had less money than what was deposited because money mart has taken card fee charges out for an expired card that I can’t even use. Would not recommend! As soon as the new card comes, if it ever does, I’m extracting all funds off that card and shutting the card down!!!!!! No longer interested in using their card services!!!!!

    Complete garbage, and ridiculous card fees. Being charged money when you use the toll free number on the back is disgusting. They simply find too many sneaky ways to charge you money. The card is not worth it folks!!!!!

  8. I don’t even understand how I finished up right here, however I thought this post was once great.
    I do not know who you might be but definitely you are going to a famous blogger should you aren’t already.
    Cheers!

    My webpage; special

  9. WHATSAPP: +14438639551
    Insearch of language and work certificates.
    Get in touch and make your purchase
    https://www.legitcertificates.com
    https://www.legitcertificates.com
    https://legitcertificates.com/oet-certificate-online/
    https://legitcertificates.com/pte-certificate-online/

    Buy TEF Certificate Without Exams In UAE �
    Buy IELTS Certificate Without Exams In Spain �
    Buy Oet Certificate Without Exams In Portugal �
    Buy IELTS Certificate Without Exams In Brazil �
    Buy TEF Certificate Without Exams In Brazil �
    Buy IELTS Certificate Without Exams In Italy �
    Buy Oet Certificate Without Exams In Ukraine �
    Buy TEF Certificate Without Exams �
    Buy Oet Certificate Without Exams In Mexico �
    Buy IELTS Certificate Without Exams In UAE �
    Buy TEF Certificate Without Exams In China �
    Buy Oet Certificate Without Exams in Turkey �
    Buy Oet Certificate Without Exams In Japan �
    Buy TEF Certificate Without Exams in Turkey �
    Buy TEF Certificate Without Exams In Japan �
    Buy IELTS Certificate Without Exams In Poland �
    buy ielts certificates in sydeny australia
    IELTS certificate for sale
    Buy IELTS Certificate India
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Thailand
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Vietnam
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Taiwan
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in India
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Greece
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Latvia
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Trukey
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Australia
    Buy original IELTS PTE TOEFL NEBOSH GMAT Certificate Without Exam in Israel
    We are your one-spot shop for verified and #registered Ielts, Toefl, Pte, Esol, Toiec, Oet, Gmat, Gre, Nebosh, SAT, ACT, GED, Usmle, Psat, lsat, Celban, FCE, CAE, CPE, BEC, Fle, Tesol Certificates with or without exam
    Buy IELTS certificate online, Buy TOEFL certificate online, Buy GRE Certificate Online, Buy GMAT Certificate Online, Buy CAE certificate online, IELTS Certificate for sale, Registered IELTS certificate for sale, IELTS certificate without exam, Buy original IELTS certificate, Buy CAE certificate online , Buy TOEFL certificate online, Buy IELTS certificate online, IELTS Certificate for sale, Registered IELTS certificate for sale, Buy GRE Certificate Online, Buy GMAT Certificate Online, Buy original IELTS certificate, IELTS certificate without exam.
    Registered and unregistered passports, driver´s licenses, ID cards, stamps, Visa, school Diplomas and other products for a number of countries like: USA, Australia, Belgium, Brazil, Canada, Italian, Finland, France, Germany, Israel, Mexico, Netherlands, South Africa, Spain, United Kingdom …
    Sign Up For Certified Ielts, Toefl, Pte, Esol, Toiec, Oet, Gmat, Gre, Nebosh, SAT, ACT, GED, Usmle, Psat, lsat, Celban, FCE, CAE, CPE, BEC, Fle, Tesol, Certificates Without exams
    Buy IELTS certificate online Registered IELTS certificate for sale Buy next IELTS exam
    Buy Oet Certificate Without Exams In Jordan �
    Buy IELTS Certificate Without Exams In China �
    Buy Oet Certificate Without Exams In Oman �
    Buy IELTS Certificate Without Exams In Asia �
    Buy TEF Certificate Without Exams In Oman �
    Buy IELTS Certificate Without Exams In Europe �
    Buy Oet Certificate Without Exams In USA �
    ObtainTOEFL certificate for university admissions
    Buy toefl certificates in Germany
    Ielts and TOEFL certificates for sale in Germany and Austria
    Buy IELTS Certificate Without Exams In Belize �
    Buy Oet Certificate Without Exams In Italy �
    Buy IELTS Certificate Without Exams In London �
    Buy TEF Certificate Without Exams In Germany �
    Buy IELTS Certificate Without Exams In Toronto �
    Buy Oet Certificate Without Exams In Brazil �
    Buy Original IELTS Certificate Without Exams In Denmark �
    Buy TEF Certificate Without Exams In Sweden�
    Buy IELTS Certificate Without Exams In Australia �
    Buy Oet Certificate Without Exams In UAE �
    Buy IELTS Certificate Without Exams In Turkey �
    Buy Oet Certificate Without Exams In Dubai �
    Buy IELTS Certificate Without Exams In Kenya �
    Buy TEF Certificate Without Exams In France �
    Buy IELTS Certificate Without Exams In Jordan �
    Buy Oet Certificate Without Exams In Europe �
    Buy IELTS Certificate Without Exams In Belgium �
    Buy Oet Certificate Without Exams In Asia �
    Buy IELTS Certificate Without Exams In France �
    Where Can I GET TEF certificates Exam in China �
    Buy IELTS Certificate in China �
    Buy IELTS Without Exam in China �
    Where Can I GET IELTS certificates Exam in Europe �
    Buy OET Certificate Without Exams In Saudi Arabia �
    Buy Real nebosh certificate in China �
    Buy real Buy IELTS certificates Exam in Mexico �
    Where can I Buy TEF Certificate without exams in Italy,
    Where Can someone Buy NEBOSH certificates Exam in Europe �
    Buy verified OET Pearson Certificate in Australia,
    Where Can I GET Oet certificates Exam in Online,
    Buy OET Certificate Without Exams,
    Buy TEF Certificate in Italy,
    Buy Oet Certificates Without Exams,
    Where Can I Buy IELTS certificates Exam in Germany,
    Buy Oet Certificates in Europe �
    Buy oet certificates in Australia
    Buy Verified TEF Certificate in Sweden �
    where to buy IELTS certificate without exam �
    Buy TEF Certificate Without Exams �
    Where Can I GET Oet certificates Exam in USA �
    Buy Verified IELTS Certificate without exams �
    Where Can I GET nebosh certificates in Europe –
    Buy Registered IELTS Certificate online Netherlands
    BUY IELTS CERTIFICATE WITHOUT EXAM IN Greece
    Buy NEBOSH In india |
    Buy NEBOSH course details |
    Buy NEBOSH diploma online |
    Buy Real NEBOSH igc certificates |
    Buy NEBOSH certificate in Dubai
    NEBOSH Courses online

Leave a Reply

Your email address will not be published. Required fields are marked *